Online-Service With our teleservice equipment we can offer you valuable assistance in the following situations: In the first few weeks after production has started we can provide you with quick assistance where you have problems with the control system. In this phase your service personnel will not generally have gained enough experience and detailed knowledge of the installation. Experience has shown that some optimization work is always required in the first few months. This can often be undertaken online without the need for a software engineer to visit you. If you do not have your own service team for electrical and software work, you can seek assistance and call on the know-how of the ALPMA electrical customer service in an emergency. Our services cover diagnosis and modification work in the PLC software. If a plant or visual display computer is involved, minor modifications in the PLC or visual display projects can also be transferred and, if necessary, inputted with you. For larger installations (with network) the teleservice equipment comprises an ISDN router and network cards in the control systems, and for medium-sized installations (without network) it comprises a modem and teleservice adapter. For a period to be agreed you can book a hotline availability (24h round the clock) or, if required, you can call on support during normal working hours for which there is a charge.