ALPMA-logo



Professional Service
Our experienced technicians are always ready to advise you. Feel free to contact our service technicians to discuss your problem! A telephone diagnosis is often all that is needed to find a solution. It helps you to follow your machines´ technical manual.
ALPMA technicians can gain direct access to the customer's installation via modem or ISDN router. Especially in the commissioning phase, but later as well, this offers a quick and easy means of sorting out so many questions.

Training
To make sure that our customers make the most of their machines and plants from the outset, we provide comprehensive product and system training programs, if necessary at the customer's site. Moreover, we are also at the customer's side for commissioning and provide easily comprehensible and user-friendly documentation.

Customer Service Contracts
Here you will find information on customer service contracts for downloading (PDF 660 kb).
To display and print out this information you need Adobe Reader.




ServiceCHECK
Your advantages:
  • Check by a qualified specialist
  • High production reliability
  • Cost savings thanks to an attractive flat-rate charge (approx. 12%)
  • 10% discount on spare parts
ServiceTASK
Your advantages:
  • Short non-productive times for maintenance
  • High production reliability
  • Cost savings thanks to an attractive flat-rate charge (approx. 12%)
  • 10% discount on spare parts
ServiceCALL
Your advantages:
  • Maximum flexibility
  • Order just once – Requisition by telephone as required
  • 11% bonus
ServiceTELE
Your advantages:
  • Quick assistance on the telephone
  • Support from competent professionals
  • Simple to set up
  • Low costs